I. INTRODUCTORY PROVISIONS, INFORMATION ABOUT THE SELLER
1.These Terms and Conditions define the rules for the provision of services by electronic means and the rules and conditions of sale of Products ordered electronically, offered on the website www.heytoys.pl by the website administrator, who is also the Seller, i.e. the company operating under the business name:
HeyToys PSA
ul. Sokalska 2
54-614 Wrocław
NIP 8943195820
REGON 523247336
E-mail: biuro@heytoys.pl
Tel.: 533-957-287
2.HeyToys PSA is the manufacturer of the “Matematyczny Mistrz” educational toys. Our shop offers safe, interactive educational toys that meet the highest standards. With our toys, children can not only have fun, but also develop new skills, perceptiveness and creativity, and discover new passions. Our toys will delight both younger and slightly older children.
3. The HeyToys PSA offer includes:
• toys manufactured by us in compliance with the highest standards and quality control at every stage of production – from design to packing the product in safe, attractive packaging;
• toys, accessories and packaging that meet the highest EU and national safety standards and norms;
• professional, responsive communication and customer service, including secure shipment to the indicated address.
The Seller makes these Terms and Conditions available free of charge on www.heytoys.pl; they can be obtained via a link located in the footer of the website.
The Seller provides, via the Online Service, the services listed, described and available in the Online Service at the moment of use or ordering a Product.
The Seller may communicate with the Buyer in writing (by post) or by means of remote communication, i.e. by phone or e‑mail.
II. DEFINITIONS
1) ”Terms and Conditions” – these terms and conditions specifying the conditions and rules for using services provided electronically by the Seller via the Online Service, as well as the conditions and rules for purchasing Products offered in the Online Service.
2) ”Seller” – HEYTOYS prosta spółka akcyjna with its registered office in Wrocław, ul. Sokalska 2, 54-614 Wrocław, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000994349, NIP: 8943195820, REGON: 523247336.
3) ”Buyer” – a user who uses services provided electronically by the Seller, as well as a natural person being a Consumer or a natural person who is an entrepreneur (i.e. a sole trader), a legal person or an organisational unit without legal personality to which separate acts grant legal capacity, who has placed an order to purchase a Product using the forms available in the Online Service.
4) "Consumer” – a natural person within the meaning of Article 221 of the Polish Civil Code, i.e. a natural person who conducts with the Seller a legal transaction not directly related to their business or professional activity.
5) "Business Hours” – hours from 8:00 to 16:00 on Business Days.
6) "Business Days” – Monday to Friday, excluding public holidays.
7) "Online Service” – the service available at www.heytoys.pl operated by the Seller to enable inquiries and orders for Products presented in the Online Service using means of remote communication.
8) "Buy Now Form” – a form included in the Online Service that enables placing an order for a Product presented therein by the Seller and specifies the basic information and parameters of the order while allowing the Buyer to make payment.
9) “Inquiry Form” – a form included in the Online Service that enables submitting an inquiry regarding services provided electronically or Products presented therein by the Seller and specifies the basic parameters of the inquiry.
10) “Order Receipt Confirmation” – an electronic document automatically sent by the Seller to the e‑mail address indicated by the Buyer, confirming receipt of the order and the information provided by the Buyer via the Buy Now Form.
11) “Order Acceptance Confirmation” – an electronic document sent by the Seller to the e‑mail address indicated by the Buyer, summarising the order; upon receipt by the Buyer of the Order Acceptance Confirmation, a contract of sale of the Product is concluded.
12) “Order Fulfilment Confirmation” – an electronic document sent to the e‑mail address indicated by the Buyer after the Product has been delivered by the Seller, containing information regarding the fulfilment of the order for the Product.
13) “ICT System” – a set of co‑operating IT devices and software ensuring processing and storing, as well as sending and receiving data via telecommunications networks by using the appropriate end device for a given type of network, within the meaning of the Polish Telecommunications Law of 16 July 2004, e.g. a computer or a phone;
14) “Contract of Sale of a Product” – a contract concluded electronically between the Seller and the Buyer for the sale of a Product ordered from among the Products available in the Online Service under the rules set out in these Terms and Conditions.
15) “Product” – an educational toy presented for purchase in the Online Service and delivered by the Seller under the conditions set out in these Terms and Conditions.
III. GENERAL RULES
1. The Online Service is designed to enable the Seller to present the Products described therein and to allow Buyers to place orders and inquiries, as well as to enable payment for those Products.
2. These Terms and Conditions set out the rights and obligations of Buyers, as well as the rights, obligations and scope of the Seller’s liability.
3. Use of the Online Service and purchase of Products are governed by these Terms and Conditions.
4. Placing an order and purchasing Products in the Online Service requires the Buyer to read and accept these Terms and Conditions in advance.
IV. GENERAL RULES FOR PROVISION OF ELECTRONIC SERVICES
1. The Seller makes the Online Service available to Buyers and provides the services specified in the Terms and Conditions electronically in order to: (1) promote the Products and the Seller; (2) enable inquiries regarding Products presented in the Online Service; (3) enable placing orders and concluding Contracts of Sale of Products directly using the functionalities included in the Online Service, including the exchange of information; (4) submit complaints.
2. The Seller ensures the operation of the ICT System it uses, enabling Buyers to use the services provided electronically free of charge, except for the sale of Products under a Contract of Sale concluded electronically with the Buyer, the performance of which is subject to payment.
3. The Buyer bears the cost of their own access to the Internet and equipment and software necessary to use the Online Service.
4. The Seller enables the Buyer to terminate, at any time, the use of a service provided electronically by ceasing to use the Online Service or by sending an e‑mail stating the wish to end the service (e.g. receiving commercial information), except for termination of a Contract of Sale of a Product concluded electronically, the rules for which are set out later in these Terms and Conditions.
V. TYPES AND SCOPE OF SERVICES PROVIDED ELECTRONICALLY
1. Use of the Online Service begins when the Online Service is displayed in a web browser on the screen of the device used by the Buyer and ends when the browser window with the Online Service is closed.
2. Within the Online Service, the Seller provides electronic services consisting of:
• making the Buy Now Form available;
• making the Inquiry Form available;
• redirecting to a separate payment service operating as a web application at www.przelewy24.pl, operated by PayPro S.A. in Poznań, in order to pay for the purchased Product;
• assisting with the use of the Online Service;
• concluding Contracts of Sale for Products offered in the Online Service via the Buy Now Form;
• subscription to commercial information, consisting of sending to the e‑mail address indicated by the Buyer a newsletter concerning promotions or new Products of the Seller;
• sending automated marketing information about services and marketing campaigns from the Seller using the provided phone number and e‑mail address as well as telecommunications terminal equipment and automated calling systems.
VI. SERVICE CONSISTING IN PLACING AN ORDER USING THE ELECTRONIC BUY NOW FORM
1. The Buyer may review the scope, types and application of the Products presented in the Online Service by reading the information contained in their description available in the Online Service.
2. Placing an order using the Buy Now Form included in the Online Service begins when the Buyer selects one of the types of Products offered by the Seller and clicks the selected Product.
3. After the selection, the Buyer proceeds to fill in the mandatory fields of the Buy Now configurator concerning the number of items of each selected Product type.
4. After performing the above activities, the Online Service system automatically prices the selected Products based on the data entered by the Buyer and displays the price for the selected Products, including VAT.
5. After the above, by clicking “Buy Now” the Buyer begins the stage of placing an order for the selected Product while simultaneously paying the price:
1) The Buyer provides in the form the data necessary to place the order, i.e.:
a) if the Buyer is an entrepreneur and checks “Company”, the Buyer completes the form fields and provides:
– business name (required);
– registered office address:
– postal code (required);
– city (required);
– street (required);
– building and unit number (required);
– NIP (tax ID) (required);
– first and last name of the person placing the order (required);
– contact phone number (required);
– e‑mail address (required);
– any comments in the message field;
b) if the Buyer is a Consumer and checks “Individual customer”, the Buyer completes the form fields and provides:
– Buyer’s first and last name (required);
– residential address:
– postal code (required);
– city (required);
– street (required);
– building and unit number (required);
– contact phone number (required);
– e‑mail address (required);
– any comments in the message field;
2) The Buyer selects the delivery method and place and the method of payment of the price for the Product.
3) Before placing the order, the Buyer is obliged to read the Terms and Conditions; acceptance is confirmed by ticking the checkbox stating that the Buyer has read and accepts the Terms and Conditions.
4) Placing the order is finalised by clicking “Pay now with Przelewy24” and ticking the checkbox with the statement of having read and accepted the Terms and Conditions.
5) The Buyer is redirected to an external payment system where they select a payment method from those available (online banking, BLIK, e‑wallets) and make payment for the selected Product.
6) After the order is placed, the Buyer receives an Order Receipt Confirmation at the e‑mail address provided at the ordering stage (STEP 1).
7) After the Buyer pays for the order, at the e‑mail address provided in the electronic order form, the Seller sends an Order Acceptance Confirmation and information on the right of withdrawal.
8) Upon the Seller’s sending of the Order Acceptance Confirmation, a Contract of Sale of the Product is concluded between the Seller and the Buyer under the conditions set out in the Terms and Conditions.
VII. SERVICE CONSISTING IN SUBMITTING AN INQUIRY USING THE ELECTRONIC INQUIRY FORM OR BY E‑MAIL
1. Using the Inquiry Form, the Buyer may send to the Seller any questions regarding any Products presented or electronic services provided in the Online Service.
2. To send an inquiry to the Seller, the Buyer provides in the form the data necessary to submit the inquiry as specified in the form.
3. Before sending the inquiry, the Buyer is obliged to read the Terms and Conditions, which is confirmed by ticking the checkbox stating that the Buyer has read the Terms and Conditions.
4. Sending the inquiry to the Seller is finalised by clicking “Send Inquiry” and ticking the checkbox with the statement of having read the currently applicable Terms and Conditions.
VIII. SERVICE PROVIDED ELECTRONICALLY CONSISTING IN SENDING COMMERCIAL INFORMATION
1. Subscription to commercial information, i.e. information on products, promotions and competitions organised by the Seller, may be provided to the Buyer only with their consent.
2. The Buyer may consent to receiving commercial information by ticking the appropriate checkbox when completing the Inquiry Form or the Buy Now Form.
3. A message confirming the expression of consent to receive commercial information is sent to the Buyer’s e‑mail address.
4. Consent to the processing of the Buyer’s e‑mail address and willingness to receive commercial information may be withdrawn at any time (e.g. by phone or e‑mail), which will result in termination of the subscription to commercial information.
5. The Privacy Policy, a separate document, contains information on the processing of personal data for marketing purposes.
IX. CONDITIONS FOR CONCLUDING AND TERMINATING THE CONTRACT FOR PROVISION OF ELECTRONIC SERVICES
1. The contract for provision of electronic services consisting in the Buyer’s use of the Online Service is concluded when the Online Service is used, i.e. when it is displayed in a web browser on the Buyer’s device, and terminates when the Buyer ceases to use the Online Service, i.e. when the browser window with the Online Service is closed.
2. The conclusion and termination of the Contract of Sale of a Product is governed by the sections Right of Withdrawal and Order Cancellation and Rules for Refunds.
X. DETAILED CONDITIONS FOR ORDER FULFILMENT
1. The Seller will start processing the order after it has been paid for.
2. Unless the terms of the offer state otherwise, the Buyer shall pay the Product price:
• if payment by payment card, BLIK or online transfer is selected – within 7 calendar days from the date of conclusion of the Contract of Sale;
• if payment by traditional bank transfer is selected – within 14 calendar days from the date of conclusion of the Contract of Sale.
3. The Product is delivered only within the territory of: …………………..
4. Products purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
• via a courier company;
• to parcel lockers or pick‑up points.
5. The time to dispatch the ordered Product is usually up to 2 Business Days.
6. The total order lead time depends on the delivery method chosen by the Buyer.
7. The cost of delivery of the ordered Product will be provided to the Buyer during the ordering process.
8. Payment methods:
a) Payment card
b) BLIK
c) Online transfer
d) Traditional bank transfer
9. Information on the cost, method and delivery time for a given transaction is provided in the description and in the “Delivery” tab and during the ordering process.
10. Each purchase made by placing an order is documented with a personal invoice or a VAT invoice with the Buyer’s NIP (tax ID).
11. The Buyer agrees to receive invoices, duplicates and corrections issued by the Seller in electronic form to the e‑mail address indicated by the Buyer (within the account or during ordering).
12. The date of payment for the Product is the date of crediting the Seller’s bank account.
13. If payment for the selected Product is not made within the time limits and in the manner specified in the Terms and Conditions, the order is cancelled and the Contract of Sale is automatically terminated upon the expiry of the last day of the payment deadline.
XI. ORDER CANCELLATION AND RULES FOR REFUNDS
1. An order placed by the Buyer for a Product is cancelled or the Contract of Sale is terminated with immediate effect if:
• the Buyer fails to pay for the Product within 12 Business Hours from submitting the order via the Buy Now Form;
• the Buyer submits a request to cancel the order and the Seller agrees to the cancellation.
2. Any refunds for unfulfilled orders are made by the Seller using the same method of payment as that used by the Buyer, unless the Buyer expressly agrees to a different method of refund.
3. Refunds to the Buyer will be made without undue delay, but no later than within 14 days from the date on which the reason justifying the refund occurred.
4. Order cancellation is confirmed by the Seller’s sending an Order Cancellation Confirmation to the Buyer’s e‑mail address indicated in the form.
5. The product packaging is an integral part of the product; therefore, a condition for refunding the price to the Buyer is delivery of the product to the Seller in undamaged packaging. This does not apply to opening the packaging by the Buyer to gain access to the Product.
XII. LIABILITY
1. The Seller undertakes to deliver, for the purpose of fulfilling orders, Products that are new, consistent with the description in the offer and free from defects.
2. The Seller is obliged to fulfil the order with due diligence.
3. In the case of a Buyer other than a Consumer, the Seller’s liability for any damage arising in connection with the Product is limited solely to the amount of the price indicated in the order for the ordered Product, and the Seller’s liability does not include lost profits, subject to paragraph 4 below.
4. The limitation of the Seller’s liability does not apply to damage caused by the Seller’s wilful misconduct and in cases otherwise provided for by law.
XIII. RIGHT OF WITHDRAWAL
1. A Buyer who is a Consumer or a natural person conducting a sole proprietorship, concluding a Contract of Sale of a Product directly related to their business but of a non‑professional nature for that person, as evident in particular from the subject of their business activity made available on the basis of the Central Register and Information on Economic Activity (CEIDG), has the right to withdraw from the contract without giving reasons by making a written statement within 14 days from the date of conclusion of the contract (legal basis: Article 27 of the Polish Consumer Rights Act of 30 May 2014).
2. The withdrawal period is non‑extendable and is counted from the date on which the Buyer receives the Product.
3. To withdraw from the contract, the Buyer may (but is not required to) use the model withdrawal form, which constitutes Appendix No. 1 to the Terms and Conditions.
4. To meet the deadline, it is sufficient to send the statement before its expiry to the Seller’s address.
5. The Seller will refund the price of the Product in respect of which the withdrawal is made using the same means of payment as used by the Buyer, unless the Parties agree otherwise.
6. The refund (the Product price and the cost of delivery – in the amount of the cheapest ordinary delivery method) will be made no later than within 14 days from the date the Seller receives the withdrawal statement.
7. The Buyer bears the direct costs of returning the Product.
8. The Buyer is liable for any diminished value of the Product resulting from handling it in a way other than necessary to establish the nature, characteristics and functioning of the Product.
9. The product packaging is an integral part of the Product; therefore, a condition for refunding the price to the Buyer is delivery of the product to the Seller in undamaged packaging. Mere opening of the packaging by the Buyer to access and check the Product will not be regarded as damage. In the case of returning a Product in damaged packaging, the Seller will reduce the refunded amount by the packaging cost of PLN 45.
XIV. COMPLAINTS
1. Complaints related to the provision of electronic services via the Online Service and to the fulfilment of orders for Products may be submitted by the Buyer in any manner that ensures the Seller’s receipt of a declaration of intent regarding the complaint, in particular by e‑mail to: biuro@heytoys.pl or in writing to the Seller’s registered office: HEYTOYS PSA, ul. Sokalska 2, 54-614 Wrocław.
2. The Buyer should include the following in the message containing the complaint:
1) identification of the subject of the complaint, order number, order date;
2) date of submission of the complaint;
3) date of the event to which the complaint relates;
4) justification of the complaint or the circumstances to which the complaint relates;
5) Buyer’s details.
3. The Seller’s response to the complaint will be sent to the e‑mail address provided by the Buyer or in the same manner in which the complaint was submitted by the Buyer, no later than within 14 days from the date the Seller receives the complaint.
XIX. OUT-OF-COURT COMPLAINT HANDLING AND REDRESS AND ACCESS TO THESE PROCEDURES
1. Detailed information on the possibility for a Buyer who is a Consumer to use out‑of‑court means of handling complaints and pursuing claims and the rules of access to these procedures is available on the website of the Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
2. A contact point also operates at the President of UOKiK (phone: +48 22 55 60 333, e‑mail: kontakt.adr@uokik.gov.pl, postal address: pl. Powstańców Warszawy 1, 00‑030 Warszawa) whose tasks include assisting Consumers in matters concerning out‑of‑court settlement of consumer disputes.
3. A Consumer is entitled to apply to a permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded contract.
4. A Consumer is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
5. A Consumer may obtain free assistance in resolving a dispute between the Consumer and the Seller, also by using the free assistance of the municipal or district consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
6. A Consumer may use out‑of‑court complaint handling and redress as set out in the Polish Act on out‑of‑court resolution of consumer disputes. A Consumer is entitled to file a complaint via the EU ODR platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL.
XX. CONFIDENTIALITY
1. Each Party undertakes to treat as confidential all trade secrets and confidential information provided by the other Party, in particular any data about customer relations and their details, other important information such as plans, service descriptions, product specifications, information about production processes and any other confidential information disclosed by either Party in writing or in any other form, in particular not to use such information directly or indirectly in business contacts or for competitive purposes, or disclose it in business contacts or for competitive purposes to third parties, or directly or indirectly in any other way either alone or through third parties.
2. The confidentiality agreement does not apply where information is publicly available or its disclosure is required by law or by court order, in particular judgments. If a Party wishes to rely on any of the above exceptions, the burden of proof rests with that Party.
3. The Parties will impose an obligation of confidentiality consistent with the above rules on all persons involved in the provision of services or who otherwise receive confidential information in accordance with its purpose.
XXI. TECHNICAL METHODS AND MEASURES FOR DETECTING AND CORRECTING ERRORS IN ENTERED DATA
1. During the process of placing an order using the electronic Buy Now Form or the Inquiry Form, it is possible to conveniently edit the data entered and change the scope of the order until the “Pay now with Przelewy24” or “Send Inquiry” button is clicked.
2. After placing the order and its acceptance for fulfilment (the Seller sending the “Order Acceptance Confirmation” e‑mail to the Buyer’s e‑mail address), corrections to the entered data, their verification or rectification of an error may be made by sending a message to the Seller’s e‑mail address: biuro@heytoys.pl
3. After correcting the order, the Seller sends an e‑mail to the Buyer’s e‑mail address confirming the changes made pursuant to the request referred to in point 2 above.
XXII. TECHNICAL REQUIREMENTS
1. The Buyer may use the electronic services only after meeting the following minimum technical requirements necessary for co‑operation with the ICT System:
1) a computer or mobile device with a processor of at least 200 MHz, 64 MB RAM, a graphics card supporting a resolution of 800×600 and 256 colours;
2) access to electronic equipment connected to the public network (Internet), including via mobile telephony;
3) an active e‑mail address;
4) a web browser that enables the display on a computer or mobile device screen of HTML documents linked on the Internet via the www service: Internet Explorer version ≥ 6.0, Mozilla Firefox, Opera, Safari, Google Chrome in versions not lower than those supported by the Online Service;
5) a keyboard or other pointing device enabling correct completion of electronic forms.
XXIII. INFORMATION ON SPECIFIC RISKS ASSOCIATED WITH USING THE ELECTRONIC SERVICE
1. The Seller informs about the following potential risks associated with the use of services provided electronically:
1) malware – various types of applications or scripts that have harmful, criminal or malicious effects on the user’s ICT system, such as viruses, worms, trojans;
2) spyware – programs that track the user’s actions, collect information and send it – usually without the user’s knowledge and consent – to the program’s author;
3) spam – unwanted and unsolicited electronic messages sent simultaneously to many recipients, often containing advertising content;
4) phishing – obtaining confidential personal information (e.g. passwords) by impersonating a trusted person or institution;
5) intrusions into the user’s ICT system using hacker tools;
6) cryptanalysis – the possibility of finding weaknesses in a cryptographic system to enable its breaking or bypassing.
2. To avoid the above risks, the Buyer should equip their computer, mobile devices and other devices used to connect to the Internet with anti‑virus software and a firewall. Such software should be kept up to date.
3. In connection with the provision of services electronically via the website, the Seller uses software and encryption technologies that ensure the security, confidentiality, privacy and integrity of the transmitted data and information.
XXIV. PERSONAL DATA PROTECTION
1. The controller of personal data of Buyers using the Online Service is HEYTOYS prosta spółka akcyjna with its registered office in Wrocław, ul. Sokalska 2, 54‑614 Wrocław, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000994349, NIP: 8943195820, REGON: 523247336; company records are kept by the District Court for Wrocław–Fabryczna in Wrocław, 6th Commercial Division of the National Court Register; share capital: PLN 5,000.00.
2. Detailed information on the processing of data, including personal data of Buyers, is set out in a separate Privacy Policy available on the Store’s website.
3. In connection with the conclusion of a contract by electronic means, its performance and any amendment or termination, as well as for the purpose of providing information about Products, the Employer processes personal data necessary to perform such a contract or to provide information, to the extent specified in the Act of 18 July 2002 on provision of services by electronic means.
4. The personal data necessary to provide the electronic service within the meaning of the above Act, consisting in concluding a contract for the service or submitting an inquiry, includes the following data of the Buyer:
1) surname and first name(s);
2) residential address;
3) correspondence address if different from the address referred to in point 2;
4) telephone number (not required for the Inquiry Form – see section VIII of the Terms and Conditions);
5) NIP (applies only to entrepreneurs);
6) bank account number (depending on the selected method of payment).
5. Providing the necessary data by the Buyer is voluntary; however, the absence of such data will result in refusal to provide the electronic service.
6. For marketing purposes and to receive commercial information, personal data of the Buyer may be processed only after the Buyer has consented to receiving such information.
7. In the cases specified in point 5, the Seller provides an appropriate checkbox.
8. Consent to the processing of personal data for the service specified in the section on receiving commercial information and for marketing purposes is voluntary and may be withdrawn at any time; however, withdrawal of consent will result in termination of the electronic service consisting in receiving commercial information.
9. In connection with payment processing, the Buyer’s personal data such as: first name(s) and surname, contact phone, e‑mail address are transferred (depending on the selected payment method) to entities that handle electronic payments, including PayPro S.A. with its registered office in Poznań, operating the payment service as a web application at www.przelewy24.pl.
10. With the Buyer’s consent and for the purposes of advertising, market research and the study of Buyer behaviour and preferences, to improve the quality of products and services provided by the Seller, the Seller may process other data concerning Buyers that are not necessary to provide the electronic service, i.e. location (province), method of disinfection, clicking of the Buy Now form, content of the submitted order, content of the submitted inquiry.
11. The Seller may process the following data characterising the way the Buyer uses the service provided electronically (operational data):
1) identifiers assigned to the Buyer based on the data referred to above;
2) identifiers of the telecommunications network termination or ICT system used by the Buyer;
3) information on the start, end and scope of each use of the service provided electronically;
4) information on the use by the Buyer of services provided electronically.
XXV. PROHIBITION OF PROVIDING UNLAWFUL CONTENT
1. The Buyer is obliged to use the Online Service in a manner consistent with the law and good practice, taking into account respect for personal rights and copyrights and intellectual property rights of the Seller and third parties.
2. It is prohibited to provide by the Buyer any content of an unlawful nature and to interfere unlawfully with the technology of the Online Service.
XXVI. COPYRIGHT
1. The Online Service and its content are protected by copyright.
2. All rights not expressly granted to the Buyer under these Terms and Conditions are reserved for the Seller or for the entities granting the Seller rights, in particular licences, to use the works and solutions presented in the form of the Online Service content.
3. The Buyer may fix, obtain and reproduce the Terms and Conditions and the Privacy Policy at any time by printing them, saving to an appropriate medium or saving them in the computer’s memory from the Online Service.
4. All other graphic materials, content and service descriptions available in the Online Service are protected by copyright and may not be modified, copied or distributed without the Seller’s written consent (under pain of nullity).
XXVIII. FINAL PROVISIONS
1. The electronic services and sale of Products referred to in the Terms and Conditions are provided exclusively within the territory of the Republic of Poland, in the Polish language and – to the fullest extent permitted by the application of Polish law – in accordance with the laws in force in the Republic of Poland.
2. The Seller reserves the right to amend the Terms and Conditions.
3. In the case of an amendment, orders placed before the change are subject to the version of the Terms and Conditions in force on the date the order was placed.
4. A change to the Terms and Conditions does not affect legal acts performed by the Buyer or the Seller via the Online Service before the entry into force of the new Terms and Conditions; such acts are subject to the wording of the Terms and Conditions in force at the time of the legal act.
5. Amendments to the Terms and Conditions enter into force 14 days after they are published in the Online Service, with the Seller indicating the date of publication and entry into force of the amendments.
6. The Seller will notify the Buyer of each change to the Terms and Conditions in a message sent to the e‑mail address provided to the Seller, if the Buyer has provided such an address.
7. The Terms and Conditions are effective from the date of their publication in the Online Service, i.e. from 14 July 2025.
Appendix No. 1 to the TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES ON THE ONLINE SERVICE UNDER THE DOMAIN www.heytoys.pl
(TEMPLATE)
WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)
Addressee (Seller): HEYTOYS prosta spółka akcyjna with its registered office in Wrocław, ul. Sokalska 2, 54‑614 Wrocław, entered in the Register of Entrepreneurs of the National Court Register under KRS 0000994349, NIP: 8943195820, REGON: 523247336; company records are kept by the District Court for Wrocław–Fabryczna in Wrocław, 6th Commercial Division of the National Court Register.
I declare that I placed an order for the Product as: (mark as appropriate)
□ A natural person who is a consumer, i.e. concluding with an entrepreneur a legal transaction not directly related to their business or professional activity within the meaning of Article 221 of the Polish Civil Code.
OR
□ An entrepreneur conducting business, for a purpose directly related to my business, but which does not have for me a professional character, in particular as evident from the subject of my business activity made available on the basis of CEIDG.
I hereby inform of my withdrawal from the contract concerning the Product:
………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Order number: …………………………………………………………………………………………………………….
Date of conclusion of the contract / receipt of the Order Acceptance Confirmation: …………………………………………………………………………………..
First and last name: ………………………………………………………………………………………………………
Business name (entrepreneur): ………………………………………………………………………………………….
Address/details: ……………………………………………………………………………………………………………
Please refund the payment to bank account number: ………………………………………………………………
Date and signature: …………………………